---
title: Service & Support Plans | South Pacific Bowling
description: Support, Care and Complete service plans for bowling centres across Australia, priced on your own numbers. Build and price your plan in five minutes.
---

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Home › Service & Support

Service plans

# Service & Support

A lane out on a Saturday night costs you the booking, the bar spend and the party that was going to book next month. Our subscription plans put a planned maintenance rhythm around your equipment, so wear is found on a service visit instead of in front of your customers, and we're on the end of the phone should anything urgent pop up.

[Build your service plan →](https://info.southpacificbowling.com/service-plan-builder?src=info-service&hsLang=en) [Compare plans](https://info.southpacificbowling.com/service#plans)

**7 day**Telephone & remote support

**4**Scheduled visits a year

**Travel**Included for all servicing

**1**Monthly payment, nothing to chase

Coverage

## Three ways to cover your centre

Pick the level of cover that suits how you trade. Every plan is priced from your own numbers — lane count, pinsetter type, where you are and how often we're on site. Not off a rate card.

### SUPPORT

From *$12* per lane / month

Remote technical support, no site visits

- Telephone and remote technical support
- Next business day response
- Priority over non-contract centres
- Site attendance charged as used, at contract rates
- Best for centres with their own technician

[Get my price](https://info.southpacificbowling.com/service-plan-builder?src=info-service&plan=support&hsLang=en)

MOST CHOSEN

### CARE

Scheduled visits + priority support

The standard contract for most centres

- Four scheduled preventative service visits a year
- Same business day support response
- All travel and accommodation included
- Written report after every visit
- Priority parts and technical escalation

[Get my price](https://info.southpacificbowling.com/service-plan-builder?src=info-service&plan=care&hsLang=en)

### COMPLETE

Everything in Care, plus trading-hours cover

For centres that trade seven days

- Everything included in the Care plan
- Four hour response during trading hours
- Support seven days, across trading hours
- Two reactive callout days included each year
- Highest priority on parts and escalation

[Get my price](https://info.southpacificbowling.com/service-plan-builder?src=info-service&plan=complete&hsLang=en)

Side by side

## What each plan includes

|  | SUPPORT | CARE | COMPLETE | NO PLAN |
| --- | --- | --- | --- | --- |
| Telephone & remote technical support | Yes | Yes | Yes | $195/hr |
| Support response time | Next day | Same day | 4 hrs, trading | Next available |
| Support hours | Business | Business | 7 days, trading | — |
| Scheduled on-site service visits | — | 4 a year | 4 a year | — |
| Travel & accommodation | — | Included | Included | Charged |
| Written report after every visit | — | Yes | Yes | — |
| Reactive callout days included | — | — | 2 a year | — |
| Callout day rate | $1,200 | $1,200 | $1,200 | $1,500 |
| Priority parts & escalation | — | Yes | Priority | — |

Every plan

## One monthly plan, your whole centre covered

- Scheduled preventative service visits across every lane
- Technicians who work on tenpin equipment every day
- Travel, accommodation and allowances included
- Seven-day telephone and remote support for duty managers
- Detailed written service report after every visit
- Issues found early, before they close a lane
- Lane maintenance and lane machine support
- Performance monitoring across pinsetters, ball returns and lanes
- Reduced in-house technician requirements
- Priority technical escalation when something does go wrong
- Optional Brunswick Crown Advantage bundled into the same plan
- One simple monthly payment — nothing to renew, nothing to chase

How it works

## Three steps, then it just runs in the background

STEP 01

### Tell us about your centre

Lane count, pinsetter type and where you are. We price all three plans on your own numbers and send them through — no obligation.

STEP 02

### We schedule your year

Choose your plan and you get your service visit dates for the next twelve months, locked in up front and worked around your trading.

STEP 03

### You're covered

Scheduled visits, written reports and seven-day support from the first month. One monthly payment, indexed once a year, nothing to chase.

[Start step 01 in the plan builder →](https://info.southpacificbowling.com/service-plan-builder?src=info-service&hsLang=en)

Add-ons

## Want add-ons folded into the same monthly plan?

Optional and priced separately — take what you use, on one invoice.

### Brunswick Crown Advantage

Scoring subscription in Platinum or Gold. Already pre-paid elsewhere? We'll review it with you at renewal rather than charge you twice.

### Kiosk subscription

Self-service kiosks kept current and supported, priced per unit per year.

### DFX Media Wall

Media wall subscription on a flat annual rate, bundled into the same monthly payment.

### Spark

Spark-enabled lanes supported and licensed, priced per lane — it needn't be every lane.

Equipment we service

## We know your equipment inside out

### Pinsetters

- Brunswick Boost ST
- Brunswick StringPin
- Brunswick GS Series
- QAMF Edge String
- QAMF TMS String
- AMF 70's, 90's & Edge

### Ball returns & bumpers

- Brunswick ball returns
- AMF ball returns
- Brunswick Pinball Wizard
- AMF Durabowl bumpers
- Q Bump bumpers
- Z Bump bumpers
- Underlane tracks

### Lanes & lane machines

- HPL & SPL lanes and approaches
- Anvilane & Pro Lane surfaces
- Timber lanes and approaches
- Kegel lane machines
- Brunswick lane machines
- AMF lane machines
- …and more on request

Before you ask us for a price

## Common questions

How is my price worked out?

Four things: the technical support your centre size and equipment need, the technician days for your scheduled visits, the travel to get there, and any callout days included in the plan. String machines need materially less service time than freefall, so they cost less to cover. Travel is charged at cost. You see every component on the proposal.

What does it cost if I don't take a plan?

Reactive callouts for centres without a subscription are $1,500 per day plus travel, scheduled next available — behind every centre that does have a plan. Ad-hoc telephone and remote support is $195 per hour. One callout day generally costs more than a year of the Support plan on a mid-size centre.

Do you charge extra for travel and accommodation?

Not on a scheduled visit — it's already in the price, at cost. If your centre is serviced by a technician based in the same city, there's no overnight cost in your plan at all.

Can I change plans later?

Yes. Move up or down a tier, change the visit rhythm, or add and remove subscriptions. Most centres start on Care and move to Complete as their trading hours grow.

Is there a discount for signing longer, or for multiple centres?

Yes to both. A three-year term earns a discount on the service component, and owners of three or more centres earn a further one. They stack.

What happens to the price each year?

Plans are indexed 3.5% annually, and that's shown on your proposal for years two and three up front. No mid-term surprises.

Price it yourself

## Get all three plans priced for your centre

Answer a few questions about your centre — lanes, pinsetter type, where you are and how often you want us on site — and Support, Care and Complete are priced on your own numbers and put straight on screen. About five minutes.

You get an emailed link to your saved plans as well, so you can come back to them or send them on. No obligation, and we won't add you to a mailing list.

**Talk to our service team**[1300 727 709](tel:+611300727709)

**Email**[support@southpacificbowling.com](mailto:support@southpacificbowling.com)

Service plan builder

1. Your centre and location
2. Lanes, pinsetters and equipment
3. Optional subscriptions
4. Contract term and discounts
5. Compare Support, Care and Complete

[Price your plans in 5 minutes →](https://info.southpacificbowling.com/service-plan-builder?src=info-service&hsLang=en)

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- 35 Macaulay Street, Williamstown North, VIC 3016
- [1300 727 709](tel:+611300727709)
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