AN SPB SPECIALIST SERVICE

IS YOUR CENTRE PERFORMING, OR JUST BUSY?

An independent read on where your centre is making money and where it is losing it.

Find out what the opportunities are for extra revenue, cost savings and business model changes.

30+ years in the industry, 20 of them operating venues.

What the review covers

Great centres rarely struggle for one big reason — they leak in lots of small places at once. The Centre Performance Review looks across your whole operation through a single, structured lens: six levers that together determine how much revenue you capture and how much cost you carry. Three drive the top line; three protect the bottom line.

For every lever we assess what's working, what's being left on the table, and what it would take to lift it — using your real operating numbers, benchmarked against comparable centres, so the findings are specific to your venue rather than generic advice. The result is a clear, prioritised picture of where the money is, ranked by the difference it will make.

REVENUE

Yield & PricingLane utilisation, peak/off-peak pricing, spend per visit
Bowling & AttractionsOpen play, leagues, arcade/redemption, added attractions
Food & BeverageMenu, attach rate, bar and kitchen throughput
Events & GroupsParties, corporate functions, fundraisers, group bookings
Marketing & BrandKerb appeal, branding, promotions, digital & online booking

COST

Labour & RosteringWage cost, rostering to demand, productivity
Equipment & MaintenanceUptime, preventive maintenance, parts and downtime
Energy & UtilitiesPower, HVAC and lighting efficiency
Supply & ConsumablesCost of goods, lane oil, purchasing discipline
Overheads & OccupancyRent, insurance, admin and other fixed costs

What you'll gain

Revenue you're not capturing

The pricing, product-mix and marketing gains hiding in your current operation — identified and quantified so you can act on them.

Cost you can take out

Where labour, energy and supply are running ahead of where they should be — without touching the guest experience.

A clear plan of attack

Every finding ranked by the difference it will make, so you know exactly what to do first, second and third.

What you receive

A full assessment of your centre across all ten levers
A scored report benchmarked against the industry
A prioritised action list — quick wins and bigger plays
A live readout call to walk you through every finding

How it works

Book & brief

Secure your review and share a short set of operating figures.

Assessment

Your centre is reviewed against the ten-lever framework.

Scored report

You receive your performance profile and priorities.

Readout call

We talk through the findings and your next moves.

Why South Pacific Bowling

For more than 30 years, South Pacific Bowling has equipped, serviced and supported centres across Australia, New Zealand and the South Pacific. As the region's Brunswick distributor, we've worked inside a great many centres and seen first-hand what separates the ones that thrive from the ones that merely survive.

The Centre Performance Review distils that experience into one focused engagement — independent advice, grounded in your real operating numbers. We're not here to sell you equipment; where kit is the right answer we'll say so, and you're free to source it however you like. The review stands on its own.

30+ years in bowlingBrunswick distributorAustralia · New Zealand · PacificIndependent advice

Investment

Every centre is different, so we price each review to yours — its size, format, and how far we travel. We'll confirm the fee on your discovery call, with no obligation. Fees are ex GST; the review is delivered remotely, with on-site visits available within our travel radius.

50% CREDIT

Decide to act on the findings? The 50% of the fee is credited against any implementation work you engage us for within 90 days — so for centres serious about acting, the audit helps pays for itself.

Keep the momentum

A review shows you what to do. Coaching keeps you doing it — with 30+ years of centre experience in your corner. Your ten-lever scorecard becomes the monthly scoreboard, and we work to lift it, month on month.

ESSENTIALS

Monthly 60-minute coaching call
Monthly ten-lever scorecard review
One or two agreed priority actions
Email & text support between calls

GROWTH

Everything in Essentials, plus:
Monthly online Group Huddle — peer support & industry connections
A second call or mid-month check-in
Quarterly deep re-score vs baseline
Priority phone support

PARTNER

Everything in Growth, plus:
Weekly touchpoint and on-call access
One on-site visit each year (travel at cost)
Direct line for equipment decisions

Coaching plans are priced to your centre and confirmed on your discovery call. Every plan starts with a Centre Performance Review to set the baseline, and your Consultant Rebate applies. Minimum three-month term. Coaching is guidance while your team does the work; where you'd rather we do it for you, our implementation service takes over.

Frequently asked questions

Do you need to visit our centre?

No — the review is delivered remotely from your operating figures. On-site visits are available within our travel radius if you'd prefer, and we'll factor that in when we scope your review.

How long does it take?

Typically a couple of weeks from receiving your figures. We'll confirm timing when you book.

What do we need to provide?

A short set of operating numbers — revenue by line, your main costs, and a few activity figures. We send a simple checklist when you book, so there's nothing to prepare in advance.

Is our information kept confidential?

Yes. Your figures are used only to prepare your review and are never shared.

Do we have to buy equipment?

No. The review is independent advice. Where equipment is the right answer we'll say so, and you're free to source it however you like.

What does it cost?

Pricing is tailored to your centre and confirmed on your discovery call — with no obligation.

Book your discovery call

No obligation. Tell us a little about your centre and we'll set up a time to walk you through where the opportunities are — and what a review would involve for your venue.

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Dion Leslie - South Pacific Bowling - dion@southpacificbowling.com · 1300 727 709 · southpacificbowling.com

South Pacific Bowling — Specialist Services. The Centre Performance Review is provided as independent operational advice. Where equipment is recommended, SPB can supply it; the centre is free to source it elsewhere.